Refund Policy

Last updated: 2025-07-16

1. General Policy

At SSL Chef, customer satisfaction is important to us. We offer refunds for SSL certificate purchases under certain conditions, as outlined below.

2. Eligibility for Refunds

• Refund requests must be made within 30 days of purchase.
• Refunds are only available for SSL certificates that have not yet been issued or activated.
• If a certificate has been issued but not yet installed, you may still be eligible for a refund, subject to the Certificate Authority’s (CA) policies.
• Once a certificate has been installed or used, refunds are generally not available.
• Renewal purchases are subject to the same refund conditions as new purchases.

3. Refund Process

• To request a refund, please contact our support team at SSLChef Support with your order details.
• We will review your request and, if eligible, process the refund according to the CA’s policies.
• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider and the CA.

4. Third-Party Certificate Authorities

SSL Chef resells SSL certificates from third-party Certificate Authorities. All refunds are subject to the refund policies of the respective CA. In some cases, additional documentation or steps may be required.

5. Contact

If you have any questions about our refund policy, please contact us at SSLChef Support.